C-Saúde

Author name: CSAUDE Mozambique

Highlights

Hospital Central de Quelimane benefits from advanced disease training with support from C-Saúde

Recently, Quelimane Central Hospital, in collaboration with C-Saúde and with funding from PEPFAR, conducted an essential training on Advanced HIV Disease. This event not only emphasizes the importance of training healthcare professionals but also highlights C-Saúde’s commitment to supporting HIV care and treatment in Zambézia province. The main objective of the training was to equip doctors, nurses, and medical students with the knowledge needed to provide care for patients with Advanced Disease. This type of illness is characterized by significant progression of HIV infection, resulting in severe complications and compromising the patient’s quality of life. The causes of Advanced Disease may include lack of access to effective treatment, inadequate adherence to antiretroviral treatment, and the presence of other opportunistic infections. The consequences for patients are severe, including increased mortality, deterioration of general health, and the need for more complex medical interventions. The training saw strong participation from 74 professionals from various departments of the hospital, including emergency services and wards. Dr. Maria Madeira, Provincial Supervisor of the HIV Program and responsible for the presentation, began the activities with an introduction to the topic, followed by an interactive discussion that allowed the hospital’s Advanced Disease Focal Points to enrich the debate. The session ended with a Q&A segment where participants were able to clarify specific doubts, such as the interpretation of tuberculosis results (TB-LAM). The feedback received was extremely positive, reflecting the participants’ satisfaction with the level of interaction and the knowledge gained. The training not only provided a new approach to Advanced Disease but also led to an immediate change in clinical practices at the local level. It was decided that the Surgery and Gyneco-Obstetrics Wards, along with their respective emergency services, would begin implementing this new approach, while the areas of Medicine and Pediatrics would continue to improve their performance. C-Saúde, as a partner of the Ministry of Health, reaffirms its commitment to the continuous training of healthcare professionals in Zambézia province. New training sessions and follow-up actions are planned to ensure the effective implementation of the new care guidelines. Regular internal evaluations will be conducted to monitor progress and ensure that the knowledge gained is applied in the daily practice of the hospital. Furthermore, the expansion plan for the training to other health facilities is already underway, including a similar session at Hospital Geral de Quelimane. C-Saúde continues to work hard to improve the quality of care for users, demonstrating that training and capacity building are fundamental pillars for strengthening the health system in Zambezia province and, consequently, for the fight against HIV and its complications. Doctors from different specialties at the session in Quelimane

Highlights

C-Saúde advances with new system release: Innovation and technological compliance

C-Saúde has launched a new version of its health service management and operation systems. This update not only enhances functionalities and corrects inconsistencies identified by users but also ensures that the platforms align with the latest technological trends and regulatory requirements, thereby guaranteeing greater efficiency, security, and innovation. Objective of the Update The new release focuses on the modernization and continuous improvement of C-Saúde’s systems. The main enhancements include: Addition of new functionalities, ensuring greater efficiency and an improved user experience. Correction of reported errors, optimizing platform performance. Technological alignment, keeping pace with industry innovations and meeting key regulatory requirements. Key Updates Among the latest improvements, the following stand out: Compliance with U.S. Government Executive Order 14168, reinforcing digital security and governance standards. Implementation of disk encryption processes on healthcare unit servers, enhancing data protection. Upgrade of the SESP Platform from version 2.3.3 to 2.6.11, ensuring greater stability and new operational features. Impact and BenefitsThese advancements positively impact C-Saúde end users and partners by providing more agile, secure, and adaptable systems that better meet their needs. As a result, user experience improves, and the monitoring of programs and operations is optimized. Challenges and ImplementationThe implementation of this update faced significant challenges, particularly due to a temporary two-week operational interruption. This situation required adjustments to the initial plan, adapting development strategies to ensure timely delivery. The methodology applied relied on collaborative meetings for requirement gathering, a process affected by the operational pause but set to be reinforced in upcoming updates. Future UpdatesC-Saúde remains committed to continuous innovation and has already scheduled the next update for June 20, 2025. The objective is to keep enhancing the systems to meet the evolving demands of users and technological advancements in the sector. With this release, C-Saúde advances in its mission to deliver efficient, and secure digital solutions. What does this mean for PrEP_NEW & PrEP_CT reporting

Highlights

In honor of March 28th, Doctor’s Day: The journey of Dr. Narciso Margarido Valoi in the fight against HIV/AIDS in Zambézia province

A look into his history Dr. Valoi’s career began with his academic training, which was consolidated in 2007, followed by extensive experience in public health, especially in HIV/AIDS. Currently serving as the Provincial Prevention Manager for the Avante Zambézia Project, he leads a collaborative effort to reduce HIV transmission and improve the quality of life for those affected by the disease. His responsibilities include implementing prevention strategies such as counseling and testing, offering PrEP, screening high-risk populations, and guiding multidisciplinary teams. His efforts extend beyond healthcare facilities: Dr. Valoi has successfully coordinated awareness campaigns in remote communities, tackling barriers such as stigma and fear associated with HIV. His journey also includes working with vulnerable populations, such as victims of violence, where he has always stood out for his empathy and welcoming approach. The role of a doctor in prevention strategy Dr. Valoi states that his work at C-Saúde is deeply aligned with the organization’s mission: to support the Mozambican government in controlling the HIV epidemic. His role is not limited to program management but also involves continuous training of healthcare teams and the implementation of new strategies to expand the reach of prevention and treatment services. As a partner of MISAU, C-Saúde has played a crucial role in implementing national guidelines, resulting in significant progress such as expanded testing, improved adherence to treatment, and reduced stigma. Dr. Valoi explains that collaboration among stakeholders has been essential in strengthening the prevention network, leading to reduced HIV transmission, higher patient retention in treatment, and better viral load coverage. humanizing care: A patient-centered approach In his practice, Dr. Valoi adopts a patient-centered approach that goes beyond mere medication. He emphasizes that each patient should be treated uniquely, considering not only their clinical needs but also their emotional and social well-being. By integrating psychosocial counseling, support groups, and individualized follow-up, Dr. Valoi has witnessed significant changes in the lives of many patients. Patients who initially feared diagnosis and stigma have now become advocates for HIV treatment and prevention in their communities. One of the most impactful cases in Dr. Valoi’s career was that of a young mother and sex worker who, after receiving a positive diagnosis, was on the verge of abandoning treatment. However, with emotional support, education about the disease, and a strengthened social support network, she not only remained in treatment but also became a peer educator, helping other women face stigma and live with HIV. Challenges and opportunities: the daily struggle Like any public health endeavor, challenges are constant. Dr. Valoi highlights that dealing with stigma, disclosure of diagnosis, and treatment adherence are among the most common obstacles patients face. Additionally, integrating youth, especially adolescents in vulnerable situations, remains a challenge, as many encounter resistance from sexual partners and family members. To overcome these obstacles, education and community engagement have been key elements. Dr. Valoi invests in awareness campaigns, training community and religious leaders, and leveraging local influencers to shift mindsets. “HIV does not define anyone. With treatment, it is possible to live a quality life,” he asserts, emphasizing that prevention is the most effective way to combat the epidemic. The impact of his work: Visible results in the community Reflecting on the outcomes of his work, Dr. Valoi highlights that Zambézia Province has made significant progress in HIV prevention and treatment. Increased testing, greater demand for prevention methods like PrEP, and adherence to ART are clear indicators of success. The reduction in AIDS cases and the improved quality of life for people living with HIV are sources of great pride for him. “Seeing these results, I realize that I am part of a story where people are helping control the epidemic, and it is an honor to be part of this story,” concludes Dr. Valoi. Towards a better future Dr. Valoi has an optimistic vision for the future of HIV treatment in Zambézia. He believes that with the expansion of PrEP, increased demand for self-testing, and ongoing community awareness, epidemic control will be even more effective. His wish is for more men, community leaders, and religious figures to actively engage in prevention efforts, fostering a profound transformation in society. Balance and purpose: Life beyond work Despite the emotional toll of his work, Dr. Valoi finds balance in his personal life. He shares his love for animals, plants, and reading activities that help him recharge and maintain his mental health. He emphasizes that the fulfillment of knowing he is fulfilling his purpose as a doctor and human being keeps him motivated to continue his mission.    

Highlights

Thomas’s fight: A story of overcoming and hope in the battle against tuberculosis

On March 24th, World Tuberculosis Day, we celebrate not only awareness of this disease but also the stories of resilience that inspire us. Today, we share the story of Thomas Bonnet, Operations Efficiency Director at C-Saúde, who faced tuberculosis and became an example of resilience and hope. Thomas Bonnet, Operations Efficiency Director at C-Saúde Contextualization of the Story Thomas Bonnet is a well-known name at C-Saúde. Having started his career in 2006, he has been a driving force within the organization, contributing to its growth. Before his diagnosis, Thomas lived a normal life, without any concern for tuberculosis, believing that the disease was something distant, reserved for individuals with compromised immunity. Discovery and Diagnosis Thomas’s life changed in 2015 when he began to exhibit symptoms that initially seemed harmless. During a dinner with friends, a persistent cough caught the attention of a physician friend, who encouraged him to seek medical help. Following screening, the diagnosis of tuberculosis was confirmed. “It was a hard blow,” recalls Thomas. “Even though I worked in the healthcare field, I wasn’t well-informed about TB, and the treatment seemed long and daunting.” Support and Challenges Support from family and friends was crucial during this time. Once treatment commenced, Thomas faced significant challenges, including workplace discrimination and the necessity to isolate himself to avoid transmitting the disease to colleagues. “I experienced a lot of discrimination, but I learned the importance of adhering strictly to the treatment,” he says. Participating in awareness events about tuberculosis helped transform his experience into an opportunity for learning and empathy. Treatment and Overcoming Obstacles The treatment was intense and demanding, but Thomas never considered giving up. “Advised by healthcare-provider friends, I realized that giving up could have serious consequences,” he asserts. With the support of a psychologist and a determination to return to his routine, he managed to overcome both physical and emotional challenges. “The treatment brought rapid improvements and allowed me to return to practicing sports.” Reflections and Lessons LearnedFor Thomas, it was an experience that allowed him to realize that “discrimination has more painful impacts than the disease,” he reflects. He learned the importance of seeking help at the healthcare facility and maintaining a healthy lifestyle. Message of HopeFor those facing tuberculosis, Thomas advises them to take their medication and not to give up. “It is important to believe in medicine and to be cautious with traditional treatments.” He emphasizes that a lack of information can lead to serious consequences, especially in our country, where tuberculosis remains a challenge. Importance of World Tuberculosis DayThomas believes that World Tuberculosis Day is a vital opportunity to raise awareness and inform the public about the disease. “It is a moment to share experiences and combat stigmatization,” he concludes. “We are all vulnerable, and together we can win this fight.”  

Success Stories

From Mocuba to laboratory leader: Strengthening health with the support of PEPFAR programs

“Being where I am today means a lot to me. PEPFAR-funded programs were like a school and a bridge that helped me to get to where I am today.” says Santos Mucelo, currently serving as the Laboratory Mentor for Corromana health facility at Molumbo district. Corromana health facility is one of the health facilities that graduated from receiving technical support from a PEPFAR-funded International NGO to the Provincial Health Authorities and local Association Centro pela Saúde Global (C-Saúde). Based at Molumbo district capital, Santos Mucelo is the District Laboratory Chief and his own career has followed a similar trajectory as the support provided to Corromana health facility. Born in Mocuba, Zambézia province, Santos Mucelo joined to the Instituto de Ciencias de Saúde de Quelimane in 2015 and completed his Government of Mozambique (GoM)-funded mid-level academic in 2017 training graduating as Laboratory Technician. He passed the pre-employment GoM tests, but due to GoM budget limitations he couldn’t start working. His case was and continues to be similar to hundreds of health professionals across Mozambique, who although they have the necessary skills they cannot provide their services at health facilities that face shortages of qualified health professionals. It was in this context that, at the end of 2018, the PEPFAR-funded International NGO Friends in Global Health (FGH) provided a sub-agreement to Zambézia Provincial Health Authorities for hiring mid-level health professionals throughout the province. Santos was one of these professionals and started working at rural Molumbo district as a Laboratory technician, focusing on HIV-related laboratory work. “My initial experience was very good. I didn’t expect to have this opportunity.” recalls Santos. PEPFAR enabled him to step into the professional environment, apply his academic knowledge, and begin a promising career journey. But the start wasn’t without hurdles. Working in the field brought practical and emotional challenges, while also providing invaluable lessons. “It was my first contact with patients on the front lines, and life in the field wasn’t easy. However, this experience taught me a great deal about teamwork and how to cope with adversity.” Santos participated in PEPFAR-funded technical trainings and received mentoring that significantly broadened his skills. “I learned a lot, and I’m still learning. These trainings and regular mentoring were vital to my growth and continue to directly influence my work.” In 2020, Santos reached a milestone in his career when he was finally absorbed into the GoM payroll. He continued growing and today, as a District Laboratory Chief in Molumbo, he oversees teams and ensures the quality of services provided across all health facilities in the district. In October 2024, with PEPFAR funding through the Centers for Disease Control and Prevention (CDC), C-Saúde initiated the implementation of the Avante Saúde program. C-Saúde assists provincial health authorities to manage PEPFAR funds and to provide direct technical assistance at graduated health facilities across five districts of Zambezia province. Molumbo is one of the districts and Santos did not miss the opportunity: “I want to continue improving the public health system. I will keep applying everything I’ve learned.” says Santos, who is now one of the mentors of the graduated sites. Santos’s progression—from unemployment, to being hired by GoM through the support of an international NGO, to joining the government’s payroll, and ultimately becoming a mentor to other GoM providers—demonstrates the transformative power of PEPFAR programs. Santos is not an exception, but rather one of the 91 health professionals at leadership positions in Zambézia province, who were once supported by PEPFAR-funded sub-agreements. C-Saúde works with these leaders, ensuring that they seize the opportunity to retribute the technical assistance they once received and that they continue to build capacity of the public health system in Zambézia province.

Success Stories

Beyond the River’s Edge: Rosinha’s Journey to Hope

High waters and makeshift canoes often stood between Rosinha Eugénio and the vital care she needed. Yet, in a remote corner of Zambézia province, her resolve proved stronger than the current that threatened to keep her isolated—this is the story of a mother’s unwavering fight for her family’s health. Rosinha is a 35-year-old single woman from Namacurra district in Zambézia province who lives on the remote island of Marroda, in the locality of Mbaua. She is the mother of four children, two of whom, Milagre (13) and Tércia (11), are also living with HIV. From an early age, Rosinha faced the harsh reality of geographical isolation and limited health information. The nearest health facility was located on the other side of a river that had to be crossed in improvised canoes. This perilous and exhausting journey proved a constant obstacle for anyone seeking medical care. Growing up without guidance on disease prevention and treatment, Rosinha saw her vulnerability turn into a concrete challenge in 2011 when, pregnant with her first child, she was diagnosed with HIV. The impact of the diagnosis was overwhelming. Unable to accept her condition, Rosinha stopped her antiretroviral treatment while continuing her pregnancy follow-up at the maternal and child health services. Frequent rains in her district caused the river’s flow to increase, making crossing even more difficult, and the lack of alternative access routes kept her away from the health facility. Without adequate prenatal care, Milagre was born with HIV. Two years later, history repeated itself. During her second pregnancy, Rosinha avoided HIV mother-to-child transmission prevention services. Despite counseling from health professionals, she continued missing clinical appointments, resulting in long periods without medication. Consequently, her second child, Tércia, was also diagnosed with HIV. Over time, Milagre’s health deteriorated. He suffered from constant diarrhea, slow growth, and poor appetite—warning signs that Rosinha could no longer ignore. In desperation, she turned to traditional medicine, but it yielded few results; Milagre continued to fall ill. “I couldn’t sleep anymore. I felt guilty for not following the health facility’s advice,” Rosinha recalls. The weight of her guilt was enormous but change still seemed out of reach—until the day she crossed the river and met a team of community health workers. These workers were organizing a community mobilization event, where talks on HIV prevention and treatment were given. Motivated, Rosinha decided to approach one of them, informing him about her child’s illness. The community health worker offered to visit her at home and accompany her to see the child. “That gesture changed everything for me. I realized I wasn’t alone and that I could fight for my children’s lives,” says Rosinha. Seeing the child’s condition, the worker promised to support her so that she and her child could visit the health facility the next day. Without hesitation, Rosinha accepted the help and went to Mbaua health facility, where the worker was waiting for her. Rosinha and her child were received at the health facility and, because of their poor adherence to treatment, were enrolled in Enhanced Adherence Counseling (EAC) for three months. This strategy focuses on patients on ART who frequently miss appointments, interrupt treatment, or have uncontrolled viral loads. During the first EAC session, a team of health professionals including a psychologist, a clinician, and a peer educator—assessed the underlying reasons for Rosinha’s recurrent treatment interruptions. The main obstacles identified were transport barriers, distance, and psychosocial difficulties, which led to a personalized plan to reintegrate Rosinha into HIV care. Milagre and Tércia, underwent a clinical evaluation, checking for HIV-related illnesses. That same day, the children were integrated into antiretroviral therapy (ART) services. Rosinha received ART medication for the three of them, as well as a nutritional support plan for her children. To ensure her family’s continued access to ART, a mentor mother was assigned to provide community support and prevent further treatment interruptions. For the first time, Rosinha felt empowered to face her condition and ensure that her children received the care they needed. However, the road to recovery was not without obstacles. On one of their trips to the health facility, the canoe carrying Rosinha, Milagre, and Tércia capsized in the river. The three were rescued by the community, but the trauma lingers. Still, Rosinha never gave up. “The fear was immense, but my love for my children is stronger. I can’t give up,” she says firmly. Health professionals continued to monitor Rosinha and her two children regularly, ensuring they followed the treatment plan. Supported by her family and her mentor mother, Rosinha managed consistent access to medication. Over time, Milagre and Tércia’s health stabilized, allowing Rosinha to reduce her health facility visits. She began receiving medicines for herself and her children every three months, which greatly helped life in such a remote location. Thanks to the improvements in their health, Rosinha and her children began participating in mobile brigades organized in her community—an effective solution for clients living in remote areas. Determined to change her future, Rosinha remained steadfast in her treatment and had two more children, both born HIV-free. Community mobilization and mobile brigades promoted by the district health authorities in Zambézia province, in partnership with C-Saúde and funded by PEPFAR, were instrumental in transforming Rosinha’s life. “When health providers come to us, we feel our lives are valued. It’s a huge relief for many families,” she explains. Today, Rosinha Eugénio is more than just a health service user. She is a leader in her community, an inspiration to other women, and living proof that love and resilience can overcome even the greatest adversities. Her story clearly demonstrates that, with community support and determination, it is possible to create a future filled with health and hope.

Highlights

Promoting prevention of mother-to-child transmission of HIV in Zambézia

The vertical transmission of HIV, which occurs from mother to child during pregnancy, childbirth, or breastfeeding, remains a significant challenge in the fight against the HIV epidemic. In countries such as Mozambique, where the prevalence of the disease is high, prevention during this critical phase is a public health priority. In the Zambézia Province, various initiatives are underway to ensure that mothers and children have a healthy start to life, free from the virus. It is estimated that a significant percentage of pregnant women are HIV positive. Vertical prevention is an essential strategy that encompasses various actions, from early diagnosis to antiretroviral treatment, providing expectant mothers with the opportunity to have healthy children. Understanding the magnitude of the problem and the efforts directed towards its mitigation is fundamental to the effectiveness of health policies. With the support of C-Saúde, healthcare professionals in Zambézia have mobilized around assistance programs that aim not only to treat but also to educate. In interviews with Maternal and Child Health Nurses (MCHN) working at the Nicoadala health unit, the impact of prenatal sessions that include HIV testing and guidance on the use of antiretroviral treatment was highlighted. “It is vital for women to understand that, with proper treatment, they can have healthy, HIV-free babies,” stated Lizete Manuel, an ESMI nurse. Additionally, community awareness campaigns have been organized to bring information to remote areas. Community health agents have conducted lectures and distributed informational materials about HIV prevention, addressing myths and realities that still surround the topic. Madalena Jamal, a young mother of three, shares her experience: “When I learned that I was HIV positive, I thought there was no hope. But with the support of the hospital and treatment, I was able to have my last child without the virus. He is healthy and happy.” This narrative not only highlights the importance of vertical prevention but also the transformative impact it can have on the health of mothers and newborns. Despite progress, significant challenges remain. The social stigma associated with HIV still prevents many women from seeking healthcare services. Additionally, the lack of resources in some areas and limited access to maternity care and other quality health services hinder the effective implementation of prevention programs. To address these barriers, C-Saúde is finding solutions by training community and religious leaders, midwives, and traditional birth attendants, who act as health advocates and mobilize pregnant and lactating women to access healthcare services. Lizete Manuel, health provider, conducts counseling on PTV (Prevention of Vertical Transmission) using a guideline to encourage adherence among pregnant women.

Highlights

C-Saúde and Zambézia Provincial Health Directorate promote cervical cancer screening campaigns

In Zambézia, one of the provinces in Mozambique with high incidence rates of cervical cancer, C-Saúde promotes screening campaigns targeted at women aged 25 to 64. With the mission of reducing mortality rates and promoting early detection of the disease, this initiative not only emphasizes the importance of preventive care but also aims to raise public awareness about the severity of this condition. The campaign extends across various locations in the districts of Nicoadala and Derre and includes the provision of free examinations, educational lectures, and training for local health agents. Our objective is to empower women to take charge of their health and understand the risks associated with cervical cancer. Early screening is essential for effective diagnosis, significantly increasing the chances of treatment and cure. The significance of this campaign becomes even more evident when considering that, according to estimates, approximately 80% of Mozambican women do not have access to regular examinations. Furthermore, the lack of information about the disease contributes to high mortality rates. Particularly among HIV-positive women, cervical cancer screening is crucial, as this population is at an increased risk of developing early lesions. Early diagnosis can reduce mortality rates and improve the quality of life for these women, who often face multiple vulnerabilities. To reach women, C-Saúde collaborates with communities and local leaders, schools, and community and religious organizations to disseminate information regarding the importance of screening. Prevention is key; we aim to change the narrative surrounding cervical cancer in our communities. The initiative involves the participation of clinical and community health providers who directly implement the campaign. Informational sessions regarding the importance of HPV vaccination, a primary contributor to the development of cervical cancer, are also organized. This cervical cancer screening campaign represents renewed hope for many women who face the fear of this silent disease. By focusing on regular screening, especially for HIV-positive women, C-Saúde not only promotes health but also commits to strengthening prevention and early detection as fundamental aspects of the fight for life.

Highlights

C-Saúde donates bicycles to community health workers in Nicoadala sede

The promotion of health and well-being in rural communities faces constant challenges, particularly in regions where access to basic services is limited. In Nicoadala Sede, C-Saúde, with funding from PEPFAR, undertook a significant gesture by donating bicycles to community health workers, facilitating not only the mobility of these volunteers but also fostering a more proactive approach in the fight for the health of the population. Nicoadala is a district distinguished by its cultural diversity, yet it simultaneously grapples with challenges in its infrastructure. Access to health units, education, and other essential services is often compromised by a lack of adequate transportation. In this context, community health workers play a crucial role, acting as intermediaries between the population and health institutions. The donation of bicycles by C-Saúde represents a practical solution to address these challenges. On this occasion, the workers also received kits containing backpacks, notebooks, and other work materials. The delivery ceremony was attended by community leaders, representatives from local authorities, community members, and the direct beneficiaries. Access to these means of transportation promises to enhance awareness of diseases such as HIV and tuberculosis while facilitating the distribution of essential health services. For local authorities, community health workers are a vital link between the community and health services. Thus, the bicycle donation will not only benefit the workers but will also indirectly benefit the entire community served. C-Saúde’s initiative in Nicoadala Sede underscores the importance of collaboration in promoting health within communities. It is anticipated that this action will not only improve the mobility of the workers but also strengthen community ties and contribute to a more effective and accessible public health system for all.  

Highlights

C-Saúde supports training of health professionals in human rights issues

On the last Monday, September 16th, the professionals of Nicoadala health facility in Zambézia province, participated in an important training session focused on human rights with the aim of fostering humanized care. The event aimed to equip staff with the skills necessary to provide healthcare services that prioritize the dignity, empathy, and respect for the needs of patients and users. The training was conducted by certified health professionals and included the participation of receptionists, nurses, nursing technicians, and other staff from the unit. During the training, topics such as the importance of clear communication, active listening, and family involvement in the care process were addressed. The goal of C-Saúde is to contribute to the improvement of patient care by promoting a more welcoming and respectful environment. We believe that humanized care is essential for the recovery and well-being of patients. Participants also had the opportunity to discuss practical cases and share experiences, creating a space for collective learning and knowledge exchange. Additionally, interactive activities were proposed to develop the emotional and behavioral skills necessary for more humane care. This initiative is part of a strategy by the Ministry of Health (MISAU) aimed at enhancing the quality of care in health services and reflects the commitment of the Nicoadala health facility to ensure excellence in service to the community. We expect that, with the implementation of the lessons learned during the training, professionals will be able to forge stronger bonds with patients, ensuring a more positive and effective experience during their interactions with users. The training on human rights was funded by PEPFAR and implemented by C-Saúde as a crucial step in transforming the local healthcare system, emphasizing the importance of placing the human being at the center of care. Through actions like this, the Nicoadala health facility reaffirms its commitment to promoting health, welcome, and dignity for all users.

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